TQManager – A Practical Guide for Managing in a Total Quality Organization

A Practical Guide for Managing in a Total Quality Organization

Gebonden Engels 1993 9781555425593
Verwachte levertijd ongeveer 9 werkdagen

Samenvatting

A concise guide for managers who are striving to develop the critical skills required for success after a quality initiative has been implemented in their organization. Useful worksheets and other assessment tools help managers deepen their understanding of TQM, identify the specific areas of competency where improvement is needed, and create a plan of action for building skills in those areas.

Specificaties

ISBN13:9781555425593
Taal:Engels
Bindwijze:gebonden
Aantal pagina's:216

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Inhoudsopgave

Part One: What You Need to Know About TQM
<br /> 1. Understanding the Concept
<br /> 2. Recognizing the Challenges
<br /> Part Two: Mastering the Five Key Competencies of TQManagement
<br /> 3. One: Developing Relationships of Openness and Trust
<br /> 4. Building Collaboration and Teamwork
<br /> 5. Three: Managing by Fact
<br /> 6. Four: Supporting Results Through Recognition and Rewards
<br /> 7. Five: Creating a Learning and Continuously Improving Organization
<br /> Part Three: Sharpening Your TQManagement Skills
<br /> 8. Getting and Using Feedback About Yourself
<br /> 9. Resources for TQManagers
<br /> Appendixes: A. Glossary of TQM Terms and Tools B. TQM Experts and Publications You Should Know About

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        TQManager – A Practical Guide for Managing in a Total Quality Organization